Privacy policy

Last updated: 05.08.2023

This Privacy Policy describes how "Ms. Turtle Tailor" (hereinafter the "Website", "we", "us" or "our") collects, uses and discloses your personal information when you visit shop.turtletailor.de (the "Website"), use our services or make a purchase or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, a visitor to the Website or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect, among other things, changes to our practices or for other business, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date and take any other action required by law.


How we collect and use your personal information

In order to provide the Services, we collect personal information about you from a variety of sources and have done so in the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights and the rights of our users or others.


What personal information we collect

The type of personal information we receive about you depends on how you interact with our website and use our services. When we use the term "personal information", we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

The information you provide to us directly through our Services may include:

  • Basic contact information, including your name, address, telephone number and email address.
  • Order information, including your name, billing address, delivery address, payment confirmation, email address and telephone number.
  • Account information, including your user name, password and any security questions.
  • Information about your shopping behaviour, including the items you are viewing, to your shopping cart or to your wish list.
  • Customer support information, including information you provide when communicating with us, such as when you send a message about the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels and similar technologies ("cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.


Information we receive from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our website and services, such as Shopify.
  • Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, to fulfill your orders, and to provide you with the products or services you request to perform our contract with you.

When you visit our website, open or click on emails we send, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.

How we use your personal information

  • Provision of products and services.
    We use your Personal Information to provide the Services to you and perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, your purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and providing you with reviews.
  • Marketing and advertising.
    We use your personal data for marketing and advertising purposes, e.g. to send marketing, promotional and promotional messages by email, text message or post and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites.
  • Security and fraud prevention.
    We use your personal data to detect, investigate or take action on possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your user name, password or other access data with other persons. If you believe your account has been compromised, please contact us immediately.
  • Communication with you.
    We use your personal information to support you and improve our services. This is in our legitimate interest to be able to respond to you, to provide you with effective services and to maintain our business relationship with you.

Cookies

Like many other websites, we use cookies on our website. Specific information about the cookies we use in connection with the operation of our shop with Shopify can be found at https://www.shopify.com/legal/cookies.
We use cookies to operate and improve our website and services (including storing your actions and preferences), to perform analytics and to better understand how users interact with the services (in our legitimate interest to administer, improve and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.
Most browsers accept cookies by default, but you can set your browser to remove or reject cookies via browser controls. Please note that removing or blocking cookies may affect your user experience and may result in some of the Services, including certain features and general features, not working properly or no longer being available. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes which are subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you.Our business and marketing partners use your information in accordance with their own privacy notices.
  • If you instruct, request, or otherwise consent to us sharing certain information with third parties, such as to provide you with products or through your use of social media widgets or login integrations.
  • To conduct a successful business with your consent with our affiliates or otherwise within our group of companies, in our legitimate interest.
  • In connection with a business transaction such as a fusion or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of Personal Information and Sensitive Personal Information (marked with an *) about users for the purposes set out above under "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

 Category * Categories of beneficiaries
  • Identifiers such as basic contact details and certain order and account information.
  • Commercial information such as order information, purchase information and customer support information.
  • Internet or other similar network activities, such as usage data
  • Providers and third parties who provide services on our behalf (e.g. Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Related affiliates


We do not use or disclose sensitive personal information to draw conclusions about you.


User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to post User Generated Content to a public area of the Services, that Content is public and available to anyone.
We have no control over who has access to the information you provide to others and cannot guarantee that the parties who have access to that information respect your privacy or keep it secure. We are not responsible for the privacy or security of information that you make publicly available, or for the accuracy, use or misuse of information that you disclose or receive from third parties.


Websites of and links to third parties

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should check their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on such websites. Information you provide in public or semi-public places, including information you share on third party social networking platforms, may also be viewed by other users of the Services and/or users of those third party platforms, without limitation as to its use by us or any third party. The inclusion of such links by us does not imply that we endorse the content of these Platforms or their owners or operators, unless stated on the Services.

Data from children

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below and request that the information be deleted.
As of the date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined in applicable law) any personal information of persons under the age of 16.


Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsafe channels to send us sensitive or confidential information.
How long we retain your personal information depends on a number of factors, including whether we need the information to administer your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in certain cases we may refuse your request to the extent permitted by law.

  • Right of access/information. You may have a right to request access to the personal information we hold about you, including details of how we use and disclose your information.
  • Right to erasure. You have the right to request that we delete the personal data stored about you.
  • Right to rectification. You have the right to request that we correct inaccurate personal data that we have stored about you.
  • Right to portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.
  • Restriction of processing: You have the right to require us to stop or restrict the processing of your personal data.
  • Withdrawal of consent: If we rely on consent to process your personal data, you have the right to withdraw that consent.
  • Objection: You may have the right to object to our decision if we refuse to process your request. You can do this by responding directly to our refusal.
  • Managing Communication Preferences: We may send you promotional emails which you may unsubscribe from at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as about your account or orders you have placed.

    You may exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.
    We will not discriminate against you if you exercise any of these rights. We may need information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to your request. In accordance with applicable law, you may appoint an authorised representative to make enquiries on your behalf to exercise your rights. Before we accept such a request from an agent, we require the agent to provide proof that you have authorized him to act on your behalf and we may ask you to verify your identity directly with us. We will respond promptly to your request in accordance with applicable laws.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to challenge our decision by contacting us at the contact details provided below or by filing your complaint with your local data protection authority.

 

International users

Please note that we may transfer, store and process your personal information outside of the country in which you reside, including the United States. Your personal data is also processed by employees and third parties and partners in these countries. If we transfer your personal information outside of Europe, we rely on recognised transfer mechanisms such as those required by the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK competent authority, unless the transfer takes place in a country that is proven to provide an adequate level of protection.

 

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at info@turtletailor.de or contact us at

Meike Lerida-Moreno
Dockenhudener Chaussee 26a
25469 Halstenbek
Germany